Hi, I'm Hamed

System Support
Engineer

Networking, enterprise infrastructure, and cybersecurity. I manage IT operations, Cisco Meraki CCTV, and digital signage across 500+ retail stores in the MENA region, and I'm a published cybersecurity researcher (ARES 2026).

About

A little about me

I'm a results-driven System Support Engineer with 3+ years of enterprise IT experience at one of the region's largest retail groups, operating across the MENA region. As part of the centralised Core Team, I'm responsible for digital signage operations, Cisco Meraki CCTV infrastructure, and IT operational solutions across 500+ retail stores.

I'm also a published cybersecurity researcher, with a paper accepted at ARES 2026 (Linköping University, Sweden) on malware detection in TLS-encrypted traffic, and I'm currently pursuing an MSc in Computer Engineering at Kuwait University.

Areas of expertise
• Enterprise Networking • Cisco Meraki CCTV • Digital Signage (MagicInfo) • Windows Server & AD • Virtualization • Microsoft 365 • Cybersecurity Research • Structured Cabling & IDF • Vendor & Project Management • IT Operations Support

Current Role

System Support Engineer (Core Team)

Education

MSc Computer Engineering (in progress)

Location

Egaila, Kuwait

Skills

Technical toolkit

All technologies & tools
Experience

Where I've made an impact

System Support Engineer (Core Team)

Oct 2025 - Present

Alshaya Group · GCC, North Africa & Levant (Kuwait HQ)

Key responsibilities
  • Manage IT operational solutions, digital signage, and Cisco Meraki CCTV infrastructure across 500+ retail stores spanning the MENA region.
  • Maintain the Samsung MagicInfo digital screen network across all stores, ensuring content delivery, display uptime, and scheduling accuracy at scale.
  • Administer the Cisco Meraki CCTV dashboard at enterprise level, overseeing camera configurations, store layout mapping, and remote troubleshooting.
  • Manage Zebra Push-to-Talk over Cellular (PTT) deployment across store operations teams.
  • Act as primary liaison with strategic vendor GBM, managing escalations, deliverables, and project coordination.

System Support Engineer

Oct 2022 - Oct 2025

Alshaya Group · Kuwait

Key achievements
  • Led an end-to-end CCTV deployment project, bringing 520 cameras online across a single site within 2.5 months, coordinating vendors, structured cabling, IDF configuration, and Cisco Meraki onboarding.
  • Maintained and supported the enterprise Warehouse Management System (Manhattan WMS) and Inventory & Logistics System (ILS), ensuring high availability across distribution operations.
  • Managed VMware virtualisation infrastructure and administered the Microsoft Office 365 environment, including user provisioning, licensing, and troubleshooting.
  • Performed Active Directory tasks and provided L2/L3 technical support for network, systems, and end-user issues, ensuring SLA adherence and minimal downtime.
  • Monitored network infrastructure performance, responded to alerts and outages, and coordinated escalations with vendors and ISPs.
Projects

Selected work

Expertise

What I do

Publications

Research

Encrypted but Detectable: Malware Detection in TLS Traffic Using JA4/JA4S Fingerprints and Machine Learning

ARES 2026

Faisal Alsubaiei, Hamed Alhusseini, Tassos Dimitriou

Accepted at ARES 2026 (International Conference on Availability, Reliability and Security). Presented at Linköping University, Sweden, August 25, 2026. Session: Traffic Analysis & Intrusion Detection.

Abstract

The widespread adoption of encryption has greatly enhanced user privacy but also complicated network security monitoring. Traditional intrusion detection systems (IDS) that rely on payload inspection have become ineffective as most communications are now secured using Transport Layer Security (TLS). This work proposes a privacy-preserving framework for detecting malware in TLS-encrypted traffic by combining JA4 and JA4S fingerprinting techniques with supervised machine learning algorithms on a large-scale dataset of 72,816 TLS flows spanning 19 malware families. The proposed approach extracts unique TLS handshake fingerprints and leverages classifiers such as Random Forest, XGBoost, and Logistic Regression to classify encrypted traffic. By analyzing metadata rather than payloads, the system maintains data confidentiality and regulatory compliance. A rigorous fingerprint-level splitting protocol ensures zero overlap between training and test fingerprint combinations, with all 20,815 test flows corresponding to entirely unseen fingerprints. To validate that ML classifiers contribute genuine generalization beyond fingerprint memorization, we introduce a non-ML majority-label baseline, which achieves only 26.09% accuracy when forced to generalize to unseen fingerprints. XGBoost outperforms this baseline by +72.71%, achieving 98.80% accuracy and 97.69% F1-score, while Random Forest achieves 96.79% accuracy. Prior statistical analysis demonstrated 87% fingerprint uniqueness for distinguishing malware families. We show these distinctive fingerprints enable highly accurate, machine-learning classification and provide an effective, privacy-preserving method for detecting malware in encrypted traffic.

Education

Academic background

Master's Degree

2023 - Expected 2028

MSc Computer Engineering

Kuwait University

Relevant coursework: High-Performance Computer Networks, Cybersecurity, Stochastic Systems & Probability.

Bachelor's Degree

Graduated 2022

BSc Telecommunications & Network Technology

American University of Kuwait · GPA 3.196 / 4.0

Graduation Project: Enhancing the Learning Experience with VR.

Certification

In Progress

Cisco Certified Network Associate (CCNA)

Cisco Systems

0

Years Experience

0

Retail Stores Supported

0

CCTV Cameras Deployed

0

Digital Screens Managed

Contact

Let's work together